Responsibilities:
• Subject Matter Expert on focus product, build of customer SOE.
• Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.
• Study, analyze, integrate and architect infrastructure solution according to customer’s business, technical and operational requirement.
• Lead problem management and resolution in the support product.
• Provide technical advice and support to Level 1, 2 and 3 Engineers.
• Customer support on-site and off-site and provide remote troubleshooting if needed as well as attend to high severity incidents on and off-site.
• Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner to meet contractual SLA.
• Review and coordinate with the technical team to prepare problem management reports and monitor/ensure problem management reports are submitted in a timely manner.
• Liaise with principal and being technical champion for assigned solution/ products/ technology.
• Liaise with internal or 3rd party team to ensure success deployment of projects.
Job Requirement:
• Bachelor’s Degree or equivalent, MBA is added advantages
• Must possess a strong desire to pursue and develop future career in pre-sales area, focus on design, architecting and sales support role.
• Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory. Designing and Implementation experience in SOE and Network image deployment.
Location | Selangor |
Specialization | Information Technology |
Type | Full-time |
Salary | from 4,500.00 RM to 6,000.00 RM per month |
Date | 18 August 2023 |
Contract | Employment Contract |
PA Recruitment is your one-stop staffing solutions company.
We provide permanent, contract, temporary and outsourced recruitment services.
With more than 20 years of collective experience, an extensive database of qualified
candidates and strong networking with HR professionals.
We provide individually tailored recruitment programs that ensure your organization
has the right talent at all times.